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Terminal restrictions - choose which tickets ca be scanned at the door

If you want to limit which ticket types should be available for scanning, this can be specified under Terminal Restrictions inside your event. This function works well if you have an event where, for example, an entrance only gives access to certain tickets or a standard event that has both Friday and Saturday tickets.

Here's how to find the function and set the restrictions:

  1. Click on My events;
  2. then Manage the event in question;
  3. In the menu on the left click on On-site;
  4. Then Scanning;  
  5. Under Terminal Restrictions, click "+Add Terminal constraints'';
  6. Under Terminal name - enter the name/word you want to enter as the terminal name when you open the app to scan tickets;
  7. Enter the terminal name for ticket scanning, if you want to use this function. If not, skip this step;
  8. Under Allowed ticket types, select the ticket types that the terminal name should unlock and that should be scannable when the specified terminal name is entered in the app;


Adding multiple terminal restrictions

Example:
If you have a standard event that runs Friday and Saturday where you have an adult and a child ticket, you can create such restrictions:

  1. Click +Add Terminal Restriction and enter: Terminal Name -Friday
    •  Permitted ticket types - Friday adult + Friday child

  2. click + Add terminal restriction and enter: Terminal name -Saturday
    • Permitted ticket types - Saturday adult + Saturday child
  3. then click ''Submit''.  

When you now log in to the app to scan tickets, you will have to enter "Friday" as the terminal name for Friday, which will only make the ticket types "Friday adult" and "Friday child" available for scanning. If someone has bought a Saturday, the ticket will not be available for scanning. 
On Saturday, open the app again and enter "Saturday" as the terminal name, and the ticket types "Saturday adult" and "Saturday child" will be scannable.


NOTE:On iOS, the terminal names are displayed automatically but on Android, the terminal name needs to be entered manually.

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