If you have purchased your ticket within the last 24 hours, you’re perfectly entitled to a refund. Please contact us here to claim your refund. Remember to include the Order ID of your ticket (which can be found on your ticket and in the confirmation mail) as this will help us to process your refund quicker.
If you have purchased Booking Protection for your tickets, then you may be able to claim a refund via this link. The 7 digit Order ID (as can be found on your ticket and in your confirmation mail) is also your Booking Reference Number in this case.
If more than 24 hours have elapsed since the time of purchase, the approval of refunds is entirely at the event organiser’s discretion. You should get in contact with the event organiser to discuss what options are available to you. A link to contacting the event organiser can be found just beneath the main picture on the event page itself. The organiser's email address can also be found in the confirmation email.
Please note: refunds for requests made outside of the 24 hour cooling-off period do not include booking fees. Any online card transaction fees will not be refunded. Your refund may take up to 5 working days to appear in your bank account. This information is only applicable for events held within the UK, for events held in other countries the 24 hour cooling-off period may not apply.