As the ticketing platform the organiser has picked for their event(s), we charge this fee in order to offer support and be available to both ticket buyers and the organiser, when necessary.
Whether it's the ticket buyer or the organiser who pays the ticketing fee is up to the organiser. As is typical with most ticketing platforms, ticket buyers are the ones paying the fee. In some cases, the organiser may choose to absorb this fee instead.
Furthermore, the fee goes toward future improvements to the Billetto platform, so we can provide the best possible service to our customers - organisers and ticket buyers alike.
Note: The ticketing fee is not refunded in case of cancelled events, refunds, or other similar circumstances. You should check with the organiser whether they're willing to cover the ticketing fee in such cases.